Serving the Big Island since 1994, with limited service on Oahu and Kauai

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Thanksgiving, Christmas & New Year Bookings please see policy below

***Please review holiday cancellation policies and rates***

*Please Note: Thanksgiving Cancellation Policy. If Thanksgiving Day requests are canceled with less than 7 days’ notice, the total amount of hours requested will be charged at the double rate. 
Festive Bookings (12/10-1/5):  Confirmation of requested booking will be emailed within 48 hours of receipt of booking the request. Acknowledgment through email no less than 72 hours will be required.  If we do not receive acknowledgment your booking will be cancelled.  MKC will require a credit card at time of booking.  Scheduled hours booked between 12/10 – 1/5 will be charged at the confirmed rate.  Hours cannot be shortened after 12/10.
Double Rate Holidays: Christmas Eve & Christmas Day (Dec. 24th 6a thru Dec. 26th 6a), and New Year’s Eve & New Year’s Day (Dec. 31st 6a - Jan. 2nd 6a).
Additional Fees:
  Nanny will charge $4 per hour for each additional child as well as $4 additional per hour after an 8-hour period and between the hours of 12a and 8a.  The additional fees double on Holidays.  Travel fee does not double on Holidays.  Minimum hours per shift is 4 hours (a 4-hour shift cannot be split) and breaks in between shifts of 1 hour or more will incur an additional travel fee. Late Fee ($25.00) is incurred if a booking is requested with less than a 6-hour notice of requested start time.  If a booking is received after 5p and the requested start time is before 1p on the following day a late fee applies.  Late fee doubles on Holidays.
Holiday Cancellation 12/24,12/25,12/31 & 1/1 :  If a scheduled booking for the Christmas/New Year’s Holiday is cancelled after December 10th, the hours booked will be charged at the Holiday Double Rate.  Cancellations for dates other than Holidays need to be made with a 24-hour notice or the full hours booked at the confirmed rate will be charged.  If cancellations exceed 2 cancellations in a 4 day or longer booking the full hours booked will be charged. 
8+ Hours Booking:  Will allow guest to work directly with nanny on start and end times and nanny will not be assigned to another family for any other times during the requested booking.   Payment of no less than 8 hours will be guaranteed and cannot be cancelled or hours shortened less than 5 days of start date or 12/10 which ever applies first.

Double Rate Holidays:

  • Thanksgiving (6am to 6am following day)
  • Christmas Eve & Christmas Day (6am Christmas Eve to 6am, December 26)
  • New Year’s Eve & New Year’s Day (6am New Year’s Eve to 6am, January 2)

Holiday Rates & Policies

Time & A Half Holidays:

  • Valentine's Day
  • Easter
  • Mother's Day
  • Memorial Day
  • 4th of July
  • Labor Day

Additional Requirements:

  • 24 hour notice is requested however nanny service depends on availability. Requests with less than 6 hours’ notice, incur a $25 late fee.
  • Credit cards with expiration date and security code are  required to make and hold reservations, but due to new security guidelines, this will need to be called into our office within 24 hours of making a reservation.
  • Direct cash or check payments are required at the end of each service, with receipt issued to client.
  • Client will be asked to sign medical release form and service agreement.
  • Four hours at the confirmed rate will be charged if less than 24 hours is given to cancel your nanny. 
  • If less than one hour notice is given to cancel your nanny, the current travel fee will be assessed as well.
  • A $150.00 fee will be assessed for confirmed requests 4 days or longer canceled with less than 5 days’ notice.

Additional Fees:

  • $4.00 per hour for each additional child.
  • $4.00 per hour between midnight and 8 AM.
  • $4.00 per hour for any hours that exceed an 8 hour period.
  • $12.00 travel fee assessed to each assignment.
  • $25.00 fee for requests with less than 6 hours’ notice or any request placed after 5pm beginning before 1pm the following day.​

Rates & Policies

Base Rate: 

$20/hour for one child

4-Hour Minimum

​*Please Note: Gratuities are not included & credit card information obtained at the time of reservation is used for confirmation and cancellation purposes only. Payment is to be made to nanny at the end of each shift by cash or check (room charge where applicable).