24 hour notice is requested however nanny service depends on availability. Requests with less than 6 hours’ notice, incur a $25 late fee.
Credit cards with expiration date and security code are required to make and hold reservations, but due to new security guidelines, this will need to be called into our office within 24 hours of making a reservation.
Direct cash or check payments are required at the end of each service, with receipt issued to client.
Client will be asked to sign medical release form and service agreement.
Four hours at the confirmed rate will be charged if less than 24 hours is given to cancel your nanny.
If less than one hour notice is given to cancel your nanny, the current travel fee will be assessed as well.
A $150.00 fee will be assessed for confirmed requests 4 days or longer canceled with less than 5 days’ notice.
$4.00 per hour for each additional child.
$4.00 per hour between midnight and 8 AM.
$4.00 per hour for any hours that exceed an 8 hour period.
$12.00 travel fee assessed to each assignment.
$25.00 fee for requests with less than 6 hours’ notice or any request placed after 5pm beginning before 1pm the following day.
Rates & Policies
$20/hour for one child
*Please Note: Gratuities are not included & credit card information obtained at the time of reservation is used for confirmation and cancellation purposes only. Payment is to be made to nanny at the end of each shift by cash or check (room charge where applicable).
*Please Note: Thanksgiving/Christmas/New Year’s Holiday Cancellation Policy. If Thanksgiving Day requests are canceled with less than 7 days’ notice, the total amount of hours requested will be charged at the double rate. If a request scheduled for the Christmas/New Year’s Holiday is canceled between December 1 and December 15, four hours at the double rate will be charged. After December 15, the scheduled hours for the holidays may not be changed and the total amount of hours will be charged at the double rate. MKC reserves the right to make changes to rates and policies and contents without prior notice.
Double Rate Holidays:
Thanksgiving (6am to 6am following day)
Christmas Eve & Christmas Day (6am Christmas Eve to 6am, December 26)
New Year’s Eve & New Year’s Day (6am New Year’s Eve to 6am, January 2)
***Please review holiday cancellation policies and rates***
Serving the Big Island since 1994, with limited service on Oahu and Kauai